Who are Marchwood Appliance Repairs?
Marchwood Appliance Repairs was launched in 2004 and is one of the South's leading independent kitchen domestic appliance repair & sales specialists. Through our national network of qualified and experienced domestic appliance engineers, we provide a local, quick, professional appliance repair service offering fixed price repairs and labour charge repairs to dishwashers, washing machines, ovens, range cookers, fridge freezers, hobs, cooker hood extractors, vacuum cleaners, steam cleaner, tumble dryers, wine coolers, coffee makers and microwave ovens both integrated built in or free standing. We also offer installation's of appliance's as well as "green" disposal of your old appliance through our recycling scheme.
Where is Marchwood Appliance Repairs based?
Marchwood Appliance Repairs Ltd, are based at 20-22 Wenlock Road London England N1 7GU.
What is included in your fixed price repair?
The fixed price repair fee includes the cost of the service engineers call out and labour. Part(s) (when required) up to the value of £150, a general service (if required) plus testing and a professional safety check. A full written report on work carried out, parts fitted and advisory warnings. A repair will be carried out to resolve the fault entered in the "Description of Fault" box on your original booking form.
What is included in your Labour Charge price repair?
The labour charge repair fee includes the cost of the service engineers call out and labour up to 2 hours. A general service (if required) plus testing and a professional safety check. A full written report on work carried out, parts fitted and advisory warnings. A repair will be carried out to resolve the fault entered in the "Description of Fault" box on your original booking form.
Is the fixed price repair work guaranteed?
Yes. The fixed price or labour charge repair is guaranteed to cover the initial fault for 90 days from fitting of part(s) or completion of call. Certain parts may also come with a 1 year warranty.
What is not guaranteed?
The guarantee is void if the fault is for example blockages or due to appliances that have not been installed in accordance with the manufacturers' instructions & recommendations. Repairs as a result of operator error, misuse or negligence. If any parts fitted are found to have failed due to misuse, neglect or not being used under the manufacturers' instructions & recommendations or as a result of another faulty or failed part then the guarantee will be void. If an engineer cannot find the fault reported under the guarantee where the appliance performs normally. In all the above cases you will be charged a engineers time of £66.00 + VAT for fixed price booked calls or you will still be liable to pay the full charge if a labour only call was booked.
Can you repair gas appliances?
Yes. We can repair a wide range of gas appliances including cookers, ovens and hobs. If you have a gas fuelled domestic appliance that needs repairing you can rest assured all our gas appliance engineers are highly trained and certified to Gas Safe Standards. Availability of these engineers are limited depending on your area but this will be confirmed after your call is booked.
How quickly can your service engineer attend my appliance?
Depending on demand and time of year we can arrange for our service engineer to visit you the following working day following your fixed price or labour charge repair booking. The engineer will visit between the hours of 8am to 1pm and 1pm to 6pm depending on your booking request. We do not currently conduct repairs at Sundays but do sometimes have availability for Saturdays depending on your area and engineer availability.
What if your service engineer cannot repair the appliance?
If in the event that your appliance is deemed to be beyond economical repair, part(s) are deemed to be in excess of £150 & or we are unable to obtain spare parts from our suppliers to repair the appliance we will refund you the original fixed price fee paid less a engineers time/administration charge of £66.00 + VAT or you will still be liable to pay the full charge if a labour only call was booked.
Do you cover all kitchen appliances and of any age?
We cover nearly all domestic appliance makes and models and of any age however the result of the repair will depend on if we can still source the parts required from the manufactures. Some older domestic appliances can be retro fitted with parts from other domestic appliances from time to time.
Can I book over the phone?
What payment methods do you take?
We accepts most major credit & debit cards as listed.
If I need a part(s) ordered how long will this take?
This will mainly depend on the age of your domestic appliance and manufactures stock of spare parts. Our engineers have van stock of the most common parts for the most common brands but we cannot guarantee that we will have the required part on board at every call. We stock parts for most common brands and normally can get them within 48 hours of his initial call out as long as the manufacture has them in stock. Our service engineers will order the part(s) and subject to availability we will deliver this to them within 2 working days. They will then contact you to arrange a suitable date to fit the part(s) and complete the repair. This can be considerably longer for certain brands as they don't always keep stock of spare parts in the South.
Do you repair commercial appliances?
Yes but No But Yes? We exclude commercial appliances, domestic appliances installed in commercial premises and appliances situated in caravans or on boats.
Let us know your question via the contact form.
- Monday - Friday 9am to 5pm
- Saturday - 9am to 2pm
- Sunday - Closed